• Provides simple and straightforward integration of existing business applications (e.g. CRM systems) and telephony (CTI).
  • Exposes a variety of APIs for connectivity to other software solutions (.NET, DLL, ActiveX and socket).
  • Advanced pop-up functionality, which enables automatic application selection, based on call type, caller ID, or more complex rules.
  • Top Phone can replace physical telephone devices, and is a perfect add-on for the Contact Center module.

Top Phone can be deployed in a new call center, providing complete call center functionality, as well as in existing call centers, where it can be used to add state of the art features to outdated, costly, and vendor lock-in encumbered old equipment.