Two automatic dialer modules, each geared towards a different set of optimizations

  • They facilitate automatic dialing, significantly increasing call center productivity (e.g. in sales campaigns).
  • Administration module enables campaign design and definition
  • Agent module runs pre-defined campaigns
  • Power Dialer automatically dials for available agents
  • Predictive Dialer dials in advance, using a special algorithm, even when there are no available agents. That enables it to weed out irrelevant calls (e.g. busy, unreachable, non-existent numbers, faxes), and forwards only relevant calls to agents.

Predictive Dialer is used mainly in telephone polling, while Power Dialer is useful for telemarketing sales and post-sales campaigns, and customer satisfaction surveys.