Two automatic dialer modules, each geared towards a different set of optimizations
- They facilitate automatic dialing, significantly increasing call center productivity (e.g. in sales campaigns).
- Administration module enables campaign design and definition
- Agent module runs pre-defined campaigns
- Power Dialer automatically dials for available agents
- Predictive Dialer dials in advance, using a special algorithm, even when there are no available agents. That enables it to weed out irrelevant calls (e.g. busy, unreachable, non-existent numbers, faxes), and forwards only relevant calls to agents.
Predictive Dialer is used mainly in telephone polling, while Power Dialer is useful for telemarketing sales and post-sales campaigns, and customer satisfaction surveys.