is a separate module, that provides:

  • partial or full recording of conversations
  • listen-in (e.g. during agent training) and whisper (e.g. for mentor assistance)
  • secure recording storage with optional compression and encryption
  • conversation recording announcement playback
  • properly recorded and stored conversations have legal value of a signed contract (significant in telemarketing)
  • guaranteed safekeeping of personal information and revision trail

is useful for:

  • recording conversations for legal reasons (giving conversations legal value of a contract)
  • telemarketing
  • complaint departments, announcement centers
  • paperless transactions
  • customer service departments