It is adapted to needs and business processes of customers.

Although most of CRM solutions have a similar design, there are also differences between them. It is important that they are adapted to the specific needs of your business.

Our advisers and your experts analyse your business process together and suggest the optimal solution which best suits your company.

Connection with communication channels

It is very useful if all communication with a customer is kept in the same database. Abraxas CRM can provide you that database. When necessary, Abraxas CRM can be connected to stationary and mobile telephony, e-mail, SMS messages, and other communication means you use.

When a customer calls you, a window with customer information appears on your computer screen. In an instant you can access all contact history, previous purchases, any possible outstanding debts, and many other information.

Before you answer the call, you can prepare to give the customer your full attention, offer them an additional product or first-rate help.

Integration with information systems

Our distinctive feature is that we integrate Abraxas CRM with your current information systems, e.g. integration with a bank core system. When a bank consultant opens a customer card in Abraxas CRM, CRM connects with the central database on the server, where it reads data about the financial position and transactions and displays them on the computer screen beside other customer information.

Localization

Abraxas CRM is used by our customers in 25 countries across Europe. A multilingual support is built into it, so that it works in Slovenian, Bulgarian, Russian, Polish, and Croatian language. If requested, Abraxas CRM can be translated into other languages.

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Screenshots

Email function is integrated in Abraxas CRM.

Abraxas CRM already contains wide range of predefined customer or business partner attributes. Those attributes can also be customized.

Contacts entry and managing window

Contacts entry and managing window

Basic and advanced search function is integrated in Abraxas CRM.

Inbound, outbound calling and complete integration with telephony system is also possible with Abraxas CRM.

With CRM and telephony integration you get powerful telephony interviewing system.

Or powerful tool for telephony sales.

With Abraxas CRM, you get all information, you need for communication with your customers in one place.

With Abraxas CRM, connected to telephone system, you get all information about calling customer, even before you pick the phone.

When preparing a campaign, you can send invitations or greeting cards directly from Abraxas CRM.

References

• Banka Volksbank
• Linea Directa Communications in 7 countries
• Studio Moderna Group in 21 countries
• SIQ – Slovenian Institute of Quality and Metrology

Take a look at the list of all our references.